Frequently Asked Questions
1. What does ‘Ready-to-go’ mean?
Our Ready-to-go collections are a range of designs which are ready to be made for your order. Each piece is tailor-made for your order. In other words, when you place an order via our online shop, we make it up for you. We do not hold any pre-made products, just the parts and the expertise to create it especially for you.
2. How quickly will I get my order?
As each piece is tailor-made to your order, we make it specially for you! This means once your order is accepted, our team of craftsmen start to work their magic and magic takes time! We normally expect to send out our rails within 10 working days and tables within 28 working days (these need lots of magic!). For any other items, please either look at the specific product page ‘Additional Information’ or contact us.
3. Can I see the piece I like before I buy it?
We have a number of display items located at the Chelsea Harbour Design Centre in London, within the Christopher Peacock showroom. You are very welcome to take a visit. Alternatively, you are most welcome to visit us at our workshops in the Devonshire countryside (by prior arrangement). For any item/s you are considering, why not call us for a chat and we can help you to find the best way forwards.
4. How should I look after my Andrew Nebbett Designs rail?
Please read our care instructions for brass and steel rails, ladders and hooks.
5. How should I look after my Andrew Nebbett Designs table?
Please read our care instructions for patinated zinc and copper topped tables.
6. What are the options for different metal finishes?
We offer a variety of metal finishes, please visit our Metal Finishes page for more information.
7. Will my patinated finish be identical to the finishes I’ve seen?
All of our patinated surfaces are created by hand, therefore no two will ever be identical as variations naturally occur through the patination processes. Please be aware that you may experience variations in colour, tone and visible texture with on-screen images depending on the device you are using to view them. It is for these reasons that we cannot guarantee that finish samples or final commissioned works will be exactly as you have seen them, either on-screen or in real-life.